Shipping
Shipping Policy
Every piece ships from our US fulfillment center — tracked, protected, and ready to hang on your phone.
United States
All orders fulfilled from our US warehouse
🇺🇸US Orders
| Free shipping | Orders over $50 |
| Standard | $6.99 (under $50) |
| Delivery time | 5–8 business days after processing |
| Processing | 1–2 business days (orders placed before 12pm ET ship the same day when possible) |
| Tracking | Tracking number emailed as soon as your order leaves the warehouse |
All orders are fulfilled by our US-based fulfillment partner, so you will never pay import duties or customs fees. We currently ship within the United States only.
Order Processing
How quickly we get your case to the door
- Orders are processed and packed within 1–2 business days.
- You will receive a confirmation email at checkout and a separate email with your tracking number once shipped.
- During launches or promotions, processing may take up to 3 business days.
- Custom (DIY) cases are made to order and may take 2–3 business days before shipping.
Lost, Stolen or Damaged Packages
We have you covered
- If your package arrives damaged, photograph the box and case, then contact us within 48 hours of delivery.
- If tracking shows delivered but you haven't received your order, contact us within 7 days and we will open an investigation with the carrier.
- If a package is lost in transit (no scan for 10+ days), we will re-ship or refund — your choice.
- Email us at hello@musefolk.com with your order number and we will handle it personally.
Returns & Exchanges
Our gallery is confident, and so are we
- Ready-made cases (Gallery & Classic): return within 14 days of delivery for a refund or exchange. Cases must be unused and in original packaging.
- Custom (DIY) cases: made just for you, so they are final sale — unless the case arrives defective.
- Defective cases: covered by our Silver Guard program — 90-day free replacement on our chrome finish.
- To start a return, email hello@musefolk.com with your order number. We will reply within 24 hours.
Returns are easy because we believe in what we make. If your case doesn't spark joy, send it back within 14 days and we'll refund you in full.
