Every piece ships from our US warehouse with full tracking — here’s how to follow it to your door.
All MUSEFOLK orders are placed through our TikTok Shop
Log in to your TikTok account and open TikTok Shop (the shop tab inside TikTok, or the TikTok Shop app).
Tap Profile → My Orders. Your MUSEFOLK order appears with its current status — Processing, Shipped or Delivered.
Open your order to see the live tracking link from our US carrier. It updates at every scan, from pickup to delivery.
We email every step, too
As soon as your order leaves the warehouse, we send a confirmation from hello@musefolk.com with a direct tracking link. Search “MUSEFOLK” in your inbox to find it.
Tracking numbers can take 24–48 hours to show movement after the dispatch email — that’s the carrier catching up, not a delay.
Real humans, real answers
Email hello@musefolk.com with your order number and we’ll handle it personally — replies within 24 hours.
Quick answers before you write in
Orders are processed within 1–2 business days, then delivered in 5–8 business days. Custom (DIY) cases take 2–3 days to make before shipping.
Our US fulfillment warehouse. You will never pay customs or import fees.
Give it 24–48 hours after your dispatch email. If it’s still silent after 10 days, email us and we’ll re-ship or refund.
If your order hasn’t shipped yet, email us immediately with your order number and the corrected address — we usually catch it in time.
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